"Overall great apartment experience, apart from being a very convenient and safe location. Would definitely recommend living here as you will not regret it. Everyone is so nice and apartment complex is huge and very clean."
"The apartment complex is great and nice looking but management doesn’t really exist. We have been living here for one year, 3 months into our rental there was a leak from kitchen pipe and we’ve put the request to fix it but it has been 9 months and they have not fixed. A portion of our floors is messed up we don’t know if mold is under from the water being under our floors. We have voiced our concern six-time with maintenance coming and letting us know that they will fix it in 2 weeks or any other excuse. Not the only issue we have had with getting thins fixed. I don’t want to give it one star because the place is great with many awesome amenities but the new management is completed let down."
"I love living at the alexan city centre the community is always clean the amenities are awesome the pool is gorgeous. Everyone that lives at the community are super friendly with each other. I love the layout of my apartment. The management is super helpful they are always there for your when you need help."
"The biggest problems we had revolved around the noise from I10. I think the new building across the street has amplified it a bit. We also had nothing but issues with the electric car charging stations. The rules around these need to actually be enforced."
"My experience has been amazing so far! Lindsey Allen made the leasing process so easy. My apartment unit is beautiful and spacious and the complex itself is so luxurious, clean, and within walking distance from CityCentre. Excited to start using all the amazing amenities this place has to offer!"
"We love living at the Alexan in City Centre! This location is great for dining and experience as most things are in walking distance. You are also close to other local restaurants in the Memorial City area!"
"Everything at the Alexan CityCentre is so great! the facilities are always clean, the neighbors and staff are always so nice. Only complaint would be that the gates and elevators seem to have to undergo construction a fair amount, so that can be a bit of an inconvenience sometimes. But when everything IS up and running, living here is amazing!"
"I love living at Alexan! It’s only been a few days but it already feels like home. The staff has been amazing and has helped with all my issues thus far. Even the other residents have been welcoming!"
"Everything is so perfect here - with the disclaimer that it's that way when everything works. I've totally loved living at the Alexan, my only complaint would be that the elevators and gates seem to go through maintenance really frequently, which can be quite inconvenient at times. Otherwise, everything is really great! :D"
"We just moved in for about a month, definitely love the amenities here and the customer service from the leasing agents is amazing as well! However, a certain neighbor is a bit suspicious as they continuously stare at our unit but we have camera so."
"The Alexan City Centre is a beautiful apartment with great amenities and a wonderful staff. We have always had any maintenance issues taken care of within hours of submitting our requests, and the staff has always been so nice. I also appreciate how clean the complex is kept, both inside and outside."
"Previously was a great community to live in and an excellent location.
But now the fire alarm consistently is going off for no apparent reason and is greatly disruptive. The elevators are frequently out of service.
The concierge Daniel and Yessica in the maintenance department are excellent and have assisted in making the experience a little better."
"I like it. maintaining is good and everywhere is clean and shiny .front desk very kind and helpful and respectful.my concerns is just about garage doors that I think residents or non residents can have access for coming in or out"
"I have been here four weeks and love it. I downsized from a large home and worried about a smaller space but I have everything I need with high end finishes in the apartment. Location is perfect to walk everywhere and feel safe."
"Only been living at the Alexan 2 days, but everything has been fantastic so far. Front desk and concierge have been ridiculously helpful, and the complex is very well kept. Only issues that I've really come across is that the water pressure is a bit low in the shower, which I intend to see if I can have adjusted, and that the surrounding area is just a hair noisier than I'd like due to the near by construction and highway. The cars typically aren't actually too loud on the highway, just the occasional speed racer. But everything else has been so smooth, clean, efficient, and fantastic!"
"Overall love living here and the area. Just a suggestion, anytime any amenities or issues like non working elevators should be communicated to the residents asap, along with a follow up when they are working again."
"i love to live in alexan, is a realy premium experience. the best place that i live ever. and the location is realy good. close to the west, close to dt, and dont have to drive to go city centre restaurants."
"Great location but okay place to live. The elevators always have issues. Security is lacking since our motorcycle was stolen 2 weeks after moving in and the staff never informed residents. Then last week we got an email about two cars getting broken into. Once again, lack of communication for the residents since they didn’t send an email for motorcyclist to be aware when it happened to us. There is no community fun or events since I moved in. Even tho we’ve had a crazy year my last apartment had a great community team keeping the complex fun.
Also, when you send emails To the info@ you may or may not get a response.
My 3 stars are for the great location and my unit is nice. The windows do have really bad condensation and have already bubbled the wood around them but other then that great apartment unit."
"We moved in August and so far it has been great living here. The apartment is beautiful and all the people we have met here are friendly. It has now been a few months and it still feels like living in a nice hotel."
"For apartment living and comfort Alexan is where you want to live. The administrators are accommodating. The maintenance staff is quick to respond. The location is close to everything you might want. You will love what you see in apartment living. The one thing I couldn't imagine is traffic noise in the night, but I can handle it."
"Love my apartment so much and the staff has been so pleasant and helpful. The only reason I didn’t give 5 stars is due to my neighbors incredibly loud music playing till midnight every night and the daily smell of weed in the hallway."
"Very nice apartments! Great amenities, and great location. I love my view! The pool and grills are a plus and you can walk to many restaurants and do some shopping. Also it is a safe place to run/walk around anytime."
"Been here 3 weeks and so far it’s been good. I’m having to give 4 stars because my gfs motorcycle was stolen yesterday from the parking garage, B2 level, and that’s concerning for safety reasons.
None the less overall, the Staff has been helpful and neighbors are cool. I’m excited about my lease here and hopefully enjoy my first year here."
"Great location and amenities. Friendly staff. It is a short walk to Life time fitness and many restaurants. There is ample parking but you will likely have to park beneath the ground since half the spots above are reserved which costs extra."
"This is a great place to live all of the staff are very friendly and nice. Also a great environment for young professionals or for people that like to be active on a daily basis. Love this complex and my neighbors in it so far."
"The apartment is great now as far as the service requests there’s quite a lot of work improvement it can be done. I hope you guys will look into working on this in the future. As well as I personally do not like to receive papers at my door from small businesses. Leave it on the mail box if anything."
"Location is an obvious choice for living here and the fitness center is the best of any apartment I have seen.
Only negatives here are the road noise from the two major roadways intersecting and the water pressure being low."
"I moved into Alexan in July 2020 and I love it! They have been very helpful and the staff is very friendly. Every work order is completed ASAP. There’s not much to complain about. The only reason I gave it a 4.5 instead of 5 stars was because our move in day was kinda rough and the carpet wasn’t installed. We went out for lunch and when we came back it was put in and vacuumed. There is construction but honestly it helps you wake up by 8 am so it does not bother me or my roommates. You can sleep over the noise though. The walls are not thin. There is always parking available. We got fiber internet with AT&T and we had issues installing that, allowing us only to use the router as the source for 2 Ethernet cords. The other 10 Ethernet ports in the apartment do not have internet connection. All in all it’s a solid living space!"
"I just moved into the Alexan and so far everything has been great. The staff has been helpful with questions I've had. I use the gym almost everyday where I see cleaning staff in there keeping it clean and it's never too crowded. The apartment itself is clean and I have no complaints. Although I am near the freeway and can hear it, it never causes me trouble. I would recommend Alexan CityCentre to a friend."
"the location is the biggest factor, close to a lot of dinning, shopping, and social destinations(when available). staff is friendly and very efficient when dealing with maintenance issues. good experience over all so far."
"Love living at the Alexan so far! Nice staff, gets everything done quickly and efficiently. Also can’t forget the cool amenities and location. Hallways are always clean and smell nice, parking garage is spacey and clean as well"
"Walls and floors are too thin. I can hear my neighbor running/stomping in their unit, and people slam their entrance door, especially during the night and it wakes me up almost every day. Smoking cigarettes is also a big problem, that has not been taken care of since the day of my move-in."
"This has been the best apartment complex we have lived in. Despite there being construction next door, the sound hasn't been bad at all. The amenities are great, and maintenance has been quick to fix any issues we have."
"Safe place, professional and friendly staff, awesome amenities and great area! The resident appreciation events are wonderful and the face that I cannot hear my neighbors beside nor above me os amazing!"
"Extremely noisy due to all of the construction next door, restaurants nearby and the general traffic in the area. Parking garage is filled with cars that don't have resident parking stickers displayed. Elevators are out of order too frequently."
"The hallway near the trash always smells. Trash is left in the hallways. We have had people leave their trash right outside of the trash chute instead of putting it in the trash. There should be a penalty for residents who do this!! The noise from the highway is way too loud. There should be thicker insulated windows. Appliances are cheap as are the shower fixtures, they break a lot."
"We absolutely love living here! Everything is always so clean, service is top notch, and the location is the best part! It's within walking distance of so many places to shop, eat, and have fun, but it's in such a central spot to everything our city has to offer. We especially love how quiet the community is in terms of respectful neighbors. The workout room and fitness studio are well equipped and maintained, and the pool is beautiful. Truly a higher standard here than many other apartment complexes in Houston."
"Overall, pleasant experience at the Alexan. The staff is responsive and proactive, and issues are addressed in a timely matter. Some minor inconveniences are when the gate and elevators are out of order, but luckily there are more than one of both."
"The staff here is amazing. The lobby is incredibly decorated. However the halls and elevators are desperately in need of a makeover. The smells in the hallways smell somewhat like mildew. Not sure if it’s from the pets urine or just from old age. However the decor needs to match the lobby a bit."
"I love living at Alexan CityCentre! The staff is always so friendly, the concierge is convenient, and maintenance is on top of things! The amenities are amazing--they have the largest gym I've seen at any apartment building."
"We’ve so happy here. There are a lot of nice pleaces to go to, on a walking distance. Our family is very happy here. We looked in different locations but this was the best by far. Being so close to Cc makes a huge difference."
"24 hours Amenities are excellent. Quiet and nice neighborhood. Well designed floor plans and Interior finishes. Well appointed kitchen and bathroom. Extra spacious closets and parking garage is definitely an extra added bonus."
"I give this complex a 5 star because they are the best. The only area I believe has room for improvement is the choice of security. Every time we see him, he's just parked up front not doing anything. I've never seen him in the garage, where he is supposed to be monitoring. The parking spaces in front of the complex are an ongoing issue. I have witnessed people park there and head straight to Studio Movie Grill and they know they can get away with it. It ruins it for us residents who truly just need to run in and out. Stronger security and enforcement of community rules will help strengthen this complex. Other than security and parking, the staff is doing an amazing job."
"In general Alexan is a great place to live. However, there has been incidents that I observed such as teenagers drinking & vaping in sky lounge, TV channels are not working, hallway that was dirty and stain, common hallway restrooms were dirty and messy in 1st, 2nd, 3rd and 7th floors.
Though it does not happen everyday but I noticed te above issues 1-2x a weeks"
"Too early to rate our community yet. My move date was Thursday during the flood so it was extremely frustrating . I thought I had been told that you guys would accept deliveries for me in my absence but when RoomstoGo showed up no one could help them I and I could get across I10. Called and left VM on your Community Line but no one has yet to return my call. Maybe everyone went home because of the storm."
"After a year now at the Alexan CityCentre, I Continue to be Impressed at the way the staff continue to search for ways to better our Experience at the Alexan.
We continue to have Social Mixers,
Casino Night Mixers, and Special Holiday Mixers that to name a few.
Finally, our staff Always strive to go above and beyond to accommodate the Residents. Great! Place to live!
"I love this community. Hands down the best place I ever lived in. The location is amazing, surrounded by so many dining and entertainment places the options are endless.
The emend ties are wonderful and the finishes in the apartment itself are beautiful."
"Love the location, ammenities and the staff! The leasing staff is very helpful with everything you need. The gym is excellent and well stocked, even has a separate studio for virtual fitness (videos). Love it here!"
"So far, I have loved living at Alexan! Everyone is so friendly, and the location is great for having friends explore CityCentre with you. The amenities are so convenient, and I feel very comfortable here."
"The building is maintained relatively well. But the parking garage doesn’t seem to be monitored well, as there are always cars without parking stickers parked in resident parking areas, forcing actual residents to park on Basement Level 2, which is where guests are supposed to park. Towing services should be deployed on a daily basis at this community."
"Beautiful complex with a great staff! Manager and leasing agents are helpful and diligent to adhere to any concerns. A very clean and well kept community in a great location that makes it
very convenient to get around."
"Pros- location and amenities
Cons- constant issues with garage gate, elevators, loud units, and so many unnecessary pillars in the parking garage that can lead to accidents when turning corners because many residents speed and not see other cars coming in opposite directions."